Definitions

Spanish Immersion in Costa Rica is a trading program of BOC Business on the Clouds LLC (BOC from now on). These and other names are used to express the availability of our programs to the public in general.

When reserving a course or trip the contract is between BOC and the client. BOC is the legal representative of Personalized Spanish in Costa Rica. Our contract is limited to the terms and conditions expressed here and BOC will change or modified them without any notification.

‘The student’ or ‘client’ is the person or persons in whose name the booking is made or on whose behalf the booking is made.

 

This Agreement

This agreement is legally binding once BOC has received a completed enrolment form from the student, whether on-line or in writing and once the necessary payment has been received by the company and written confirmation sent to the student. If the booking is made by telephone, the agreement is legally binding once the booking details have been taken by BOC and once the necessary payments have been received by the company and written confirmation sent to the student/participant.

BOC acts as a booking agent for the relevant supplier of any language course or product/service that we sell.

This agreement shall be governed by and construed in accordance with USA law and the parties irrevocably submit to the jurisdiction of Florida, USA courts to settle any dispute which may arise in connection with this agreement.

 

Payment

For online pre-recorded and live online courses you can register and make your payment any time those courses are available. Please check our courses or contact us for more information

For Adventure Spanish in Costa Rica, you can book your course any time it is open for enrollment. In this case you will pay the deposit and then pay the balance as soon as your booking is confirmed by us.

If you book your course more than 8 weeks before your course is due to start and BOC do not receive the balance of your fees 2 weeks before the start date of your course, BOC may cancel the course (and accommodation) booked. The deposit is non-refundable and the cancellation fees given below apply.

Due to changes in currency rates, we may change our prices, if necessary. However, no change will be made to the price of a course once full payment has been made.

Charges are sometimes made for registration fees, course materials, examination fees and excursion/activity fees in Costa Rica. Seasonal surcharges may also apply to certain courses or types of accommodation. Please see our price lists for details.

 

Methods of payment

Credit/Debit card

We accept payment by debit cards. We accept Visa and MasterCard credit cards. We also accept American Express cards.

 

Check

Checks should be made payable to BOC Business on the Clouds and sent to 8041 NW 14th ST. Doral, FL 33126

 

Bank Transfer

Please ensure that we receive the full amount required, free of bank charges. Please note that if you choose to transfer your payment (ACH) to our check account in US Dollars, there is a bank handling fee of $35, which should be added to the amount you are paying in the transfer.

Please contact us for or bank details.

 

Courses

Classes at our partner schools run from Monday to Friday, starting on Mondays (except when there is a national holiday). Classes usually last between 45 and 55 minutes and the exact lesson length is given under each school’s entry in our brochure/website.

Every student, except complete beginners, will begin their course with a level assessment, after which they will be placed into a group suitable for their level.

 

Accommodation

Accommodation is usually allocated from the day before a course starts until the day after it finishes. Extra nights can be arranged according to availability and for an additional fee.

Students will have the opportunity of sharing with local people their homes

Host Families are carefully chosen by our school and can be a married couple or single person, with or without children. Breakfast, and dinner included but not lunch.

School Residences can accommodate around 1-3 students or larger housing more than 3 students. They often also have other amenities, such as washing machines, television rooms and internet services.

Twin rooms normally imply two students sharing a room, with two separate beds. Some families only allow two students travelling together to share a room.

Please note that seasonal surcharges may apply to certain types of accommodation.

 

Changes to bookings by the student

Students may, at the discretion of BOC, change details of their reservation, provided that BOC receives written notice from the student at least 31 days before the start of the course. It is not possible to amend a course after the date on which a student is due to move into their accommodation or start their course.

Amendments are subject to a $50 charge fee.

 

Other changes to bookings

If a student is unable to attend the course they have reserved because they are found not to have the appropriate language level after completing the initial level test, or there are insufficient students to make a group, we will offer an alternative course, or private lessons. The number of lessons may be fewer than the group course booked, or a particular course for him/her self in a later time.

BOC commits to ensure that our students receive the service and products that they book. We cannot, however, take responsibility for disruptions to study for holidays or resulting from forces out of our control (such as earthquakes, other natural disasters, strikes, or the breakout of war), the fault of the student, or the actions of a third party (BOC cannot accept responsibility for amendments to bookings, such as changes in arrangements for transport, tuition, accommodation, insurance or any other matters, where made by other parties).

Lessons lost as a result of the above causes will not be recovered or refunds given.

 

Missed lessons and activities

There will be no classes on public holidays. Therefore, if a public holiday falls on a day or days during which a student is attending a course, they can expect to not receive lessons on that day. We have tried to indicate in our price lists the days on which public holidays fall. However, the public holiday dates that we provide in our literature and websites are subject to alteration by national and local authorities and should only be used as a guide.

Lessons may be missed due to level testing and initiation activities on the first day of a course. In some schools, only the first lesson will be lost and in others a large part of the day may be dedicated to welcome activities. Lessons may also be lost at the end of a course due to evaluation tests.

There will be no recuperation or refund of classes missed for the above reasons, unless otherwise stated.

 

Activities and Excursions

Information about activities and excursions offered at our schools should only be used as a guide and not as an accurate list of events. Activities and excursions may be subject to a minimum number of participants. Please contact us prior to booking if you require specific information about any of our activities.

 

Cancellation by the Student

If this agreement is cancelled by a student, the following provisions apply:

Cancellation must be made in writing to the BOC office. The day that notification is received in writing by the BOC office is the official cancellation day and the cancellation provisions laid out below will apply.

All cancellations incur a loss of the deposit. In addition, the following charges apply and are payable to BOC by the student if:

  • Cancellation up to 31 days before the start of the course: loss of deposit only.

  • Cancellation between 30 and 21 days before the start of the course: 25% of the remaining cost of the course and accommodation

  • Cancellation between 20 and 14 days before the start of the course: 50% of the remaining cost of the course and accommodation

  • Cancellation between 0 and 13 days before the start of the course: 100% of the remaining cost of the course and accommodation

No refund shall be given after the day of departure or start of the course.

If a new booking is made in place of the cancelled course, BOC may, at their sole discretion, withdraw certain cancellation charges.

 

Travel, Transfers and Visas

Our prices do not include flights or other transport to our schools, except when a specific program offers transportation from and to the airport. Students must make their own travel arrangements and are responsible for obtaining all necessary travel documents, such as a valid passport and visa if needed. We will, of course, be pleased to provide students with detailed advice on the best route to our schools.

However, we might offer airport transfers in some occasions, for an extra fee. We must receive full flight details at least 7 days before students are due to arrive in their country of choice.

It is the student’s responsibility to allow sufficient time to obtain a visa(if needed) and they should check with the Consular authority regarding how long this is likely to take.

 

Complaints

If students feel they have genuine reason for complaint, they should mention this to the school abroad and to BOC as soon as possible. We will then respond to all reasonable complaints and we will do all we can to resolve any problems. We will not, unfortunately, be able to respond to complaints made to BOC after the student has finished their course, unless the school and BOC were notified of this complaint while the student was still attending the course and reasonable opportunity was given to the school and BOC to respond to this complaint while the student was still attending the course.

 

Our expectations

Students, and those accompanying students, are expected to behave in a courteous manner and to respect fellow students and staff at our schools. The illegal use of drugs, alcohol abuse and inconsiderate behavior is considered unacceptable. BOC reserves the right to withhold courses and school accommodation from any student violating school regulations or generally behaving in an offensive manner towards others. BOC reserves the right to send home, without escort or refund, any participant violating the terms of this article. The return trip will be at the expense of the participant or their family.

 

Accuracy of information provided

Although every effort has been made to ensure that the information contained in our literature and websites is accurate, BOC does not accept any responsibility for errors or omissions. We are dependent on the information supplied to us by our schools and the authorities abroad, who are at liberty to make changes at any time. We therefore ask that you discuss with us any details which are of particular importance to you before you make your booking.

COPYRIGHT © BOC Business on the Clouds LLC. ALL RIGHTS RESERVED.

DESIGNED BY BIZMATT